Future Skills Organisation (FSO) has been researching the impact of generative AI on workplace skills and training needs in Australia’s finance, technology, and business (FTB) sectors.

Findings indicate that occupations requiring higher cognitive skills are likely to be significantly impacted, particularly in areas like marketing and communications, human resource management and finance and mortgage broking.

Among the Training Packages delivered across all Jobs and Skills Councils, those delivered by FSO – Financial Services, Information and Communication Technology, and Business Services – have been identified as the most likely to be impacted by generative AI. The adoption of AI within finance, tech and business workplaces has also been explored to understand how generative AI is reshaping tasks and skills across these industries, and the implications for training.

FSO plans to expand this work by engaging directly with workers across the finance, tech and business sectors to unpack diverse workforce experiences and inform strategies for adapting skills training to meet evolving industry demands.