Building an AI-Enabled Workforce:

Impacts for Finance, Technology and Business Education and Training

Building on Future Skills Organisation’s previous AI research, the report unpacks how AI adoption is reshaping skills and training demands in finance, technology, and business to support the integration of emerging technologies in the workplace.

Key Findings

  • 43%

    of workers in finance, tech, and business say their organisation hasn’t adopted AI yet.

  • One-third

    of workers in these sectors are not using AI due to lack of access to training.

  • 76%

    want to use AI more.

  • 86%

    are interested in receiving more AI training.

  • 78%

    of under-35s have adopted AI, compared to 50% of over-55s.

  • 72%

    of large businesses have adopted AI, versus just 58% of small businesses.

The report provides a roadmap for bridging these gaps, with recommendations for short-term and long-term training solutions. The vocational education and training sector has a pivotal role to play in driving this transformation.

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Building an AI-Enabled Workforce: Impacts for Finance, Technology and Business Education and Training

Case Studies

St George & Sutherland Community College

St George & Sutherland Community College has embraced AI to enhance operations and student outcomes.

AI tools streamline social media engagement, automate workflow processes, and interpret complex regulatory documents. This approach has improved efficiency without compromising academic integrity, with human oversight ensuring quality. The balanced use of AI demonstrates its potential to augment human expertise in community education.

Justice Connect

In 2022, Justice Connect collaborated with the University of Melbourne to develop an unbiased and inclusive ethical AI model that helps people classify their legal problems.

This AI model improved legal triage accuracy, reduced partial entries by 50%, and increased user confidence in seeking support. The initiative led to Justice Connect being named the Infoxchange Not-for-Profit Technology Innovator of the Year for 2024.

This report was prepared by Mandala Partners on behalf of Future Skills Organisation.